Our business principles ensure the accomplishment of our Mission.
CUSTOMER ORIENTATION
The total satisfaction of our customers is our ultimate goal. To this end we meet our customers requirements on time and competently. In order to achieve customer proximity and system competence to the greatest possible extent we work openly and in a partner-like relationship with our sister companies.
EMPLOYEE ORIENTATION
Every employee takes on personal responsibility for the quality of his or her working results. Personal respect and open communications are the hallmarks of our collaboration regardless of hierarchical levels. We regard ourselves as being under a particular obligation to keep our employees informed and to keep training them.
PRODUCT DEVELOPMENT
We intend to be the market leader in our market segments. On the basis of our customers’ requirements and preferences, the main criteria are the value for money, reliability, ease of maintenance, service life, safety and environmental compatibility of our products.
PROFIT ORIENTATION
We intend to generate an appropriate level of profit. To this end we will attain cost leadership in our segment with lean production and organization.
QUALITY ASSURANCE THROUGHOUT THE COMPANY THROUGH CONTINUAL IMPROVEMENT
We improve our products and processes constantly. We strive to avoid mistakes rather than rectify them afterwards. For this purpose a re-engineering team is working continually to bring about improvements.
CO-OPERATION WITH SUPPLIERS
We integrate our suppliers into our strategic and operational activities. We are a demanding customer with regard to price, quality, and delivery times, but we treat our suppliers at all times fairly and on the basis of mutual trust and confidence. We are interested in long-term partnerships of mutual benefit.
ENVIRONMENTAL PROTECTION
We reduce environmental pollution, retain natural resources, and adhere to the relevant laws and other obligations.
MAINTENANCE OF HEALTH
We protect the health of our employees by creating the best possible work-places, processes, and safety at work.
